How MyBuilder works
for tradespeople

Key questions

• Do you refund shortlist fees?

  We can't guarantee you'll get to quote for every job but there are certain situations in which you can apply for a refund. See ourrefund policyfor more information.

• What am I paying for?

  A shortlist is the exchange of contact details between you and the customer. Unlike other lead generation services, MyBuilder shortlists are warm leads since the customer has chosen you, giving you a much better contact rate overall.

  Because the customer has chosen you and we’ve verified their contact number, most shortlists should result in a positive contact. Despite our best efforts though, we cannot guarantee you will always make contact, get to quote or win the job.

  You can only be shortlisted for jobs you’ve shown interest in, so you’re completely in control of how much you pay. There are no other fees so if you’re busy and don’t need to use MyBuilder for a while, you can simply stop showing interest in new leads.

• When can I expect to see results?

  Winning work through MyBuilder is all about showcasing your profile and providing customers with a great service experience. As your feedback reputation on the site grows, you gain trust and winning work gets easier.

  MyBuilder is designed to deliver results over time so don’t give up if the first few leads don’t work out. Just set aside a reasonable budget, and your hard work should pay off before too long.

  If you’re struggling to win work,get in touch, and we’ll be happy to provide some advice.

• How are job leads priced?

  We manually review and price every job lead posted on the site. The price of each lead is based on the description of work and the location. The fee is clearly visible on the lead before you show interest in the job. Remember, there is no fee for expressing interest - only if you are shortlisted!

• 我怎么付款?

  Shortlist fees are invoiced every Monday and we take payment online from a credit or debit card. Choose from manual or automatic payments for quick and convenient invoice management.