当我们买了我们的房子不到两年前我们支付超过£7000的所有地毯更换和新衬底,铺设。发票显示,这是支付。我们完成了房子然后离开5天前我们搬到让装配工移除和替换所有的地毯和衬底。我们没有指定,我们希望阈值和地毯相互对接无缝。我们移动一个公平的距离我们非常忙着搬家,没房子检查地毯。当我们搬进我们注意到三个房间楼上的金属阈值地带安装和其他人已经对接——我们称为装配工,他们说这是一个错误,他们意识到我们想要的地毯对接。但是更大的问题是,最近我们有新的踢脚板和门窗的安装,每条边的地毯必须取消允许拟合,同时我可以看到了衬底是在可怕的情况下,已经开始严重死亡,地毯品牌!我们没有买我们的地毯从地毯。我联系了地毯店问,他们使用的衬底。当然他们没有。 So the issue is we paid for new underlay which was not replaced but charged for. The underlay has made the carpet flat and it looks dreadful two years down the road. Also the upstairs hall carpet was laid in the wrong direction and needs replacing already. I have the owner of the carpet shop coming out with a fitter to lift the carpets . Am I reasonable in expecting all the carpets to be lifted and the underlay and carpets replaced? Ive just come to a huge renovation project and the thought of moving everything again fills me with dread! is it reasonable to expect professional company to come in and help move the furniture if I am offered this? Many Thanks