当您成为MyBuilder客户服务团队的一员，您就加入了一个友好的团队，他们真诚地关心帮助他人，并提供难忘的支持体验。我们的工作实践是基于常识和良好的判断，而不是传统的智慧。我们是一个有真正目标的客户服务团队，我们希望志同道合的人加入我们。

Service rebooted

This is no contact centre. We believe that the best conversations come from a personal connection, not a script. We think great service doesn’t mean that the customer is always right. We’re respectful and fair but don’t pander to unreasonable requests. We favour knowledge and guidance over rules because our colleagues do best when given the freedom to make their own decisions.

Robots need not apply

Our service team is made up of amazing individuals. We are musicians, tradespeople, financial services and stand-up comedians. Gallows humour comes as standard, we have opinions, love to chat and enjoy the occasional drink after work. Passion, personality and a solid work ethic trump qualifications every time.

Technology champions

As a software company, we love discovering new ways of using technology and data to help us deliver great service. From figuring out how to better prioritise important tickets to helping our trade customers calculate potential earnings, tech has helped us solve problems, work more efficiently and add value. And we’re lucky to be supported by ourbrilliant team of software developerswho keep MyBuilder running flawlessly day and night.

Continuous improvement

We work well together. We share knowledge and promote peer-to-peer QA feedback because it helps us improve and benefits our customers. Training and personal development is taken seriously at MyBuilder. However you want to grow, we’ll help you get there with open access to online courses, books and other resources.

Our teams

Supportis the friendly face our customers turn to when they need help using MyBuilder. We take pride in understanding the person behind each case, figuring out and solving problems in a professional manner. We are dedicated to delivering a quality experience that makes a real difference, positively impacting the lives, and fortunes, of our users.

If a home improvement job doesn’t go to plan, theDisputes团队在这里帮助我们的客户回到正轨。无论问题是大是小，我们的顾问都致力于帮助房主和商人找到解决方案。世界杯荷兰vs威尔士竞猜如果我们不能帮助人们解决他们的分歧，我们会提供最好的建议来帮助我们的客户了解他们所有的选择。

TheJobsteam makes sure that all jobs posted on the site are well described and correctly categorised. Every job passes human eyes and if more detail is needed, a member of our team will get in touch with the homeowner to find out more information about their job. Visit theJobs team pageto find out more.