MyBuilder was created with one ‘simple’ mission; to help homeowners find great tradespeople and help great tradespeople succeed. There are many factors involved in making this work, but one that’s key to our success is how we vet and monitor tradespeople. This is exactly what the Trade Quality team at MyBuilder do. We are at the top of the funnel, making sure only experienced, quality tradespeople join our site.

Protectors of the realm

We not only screen each person who joins the site, performing background research, identity checks, etc., but continually monitor to ensure top-notch quality. Our proprietary tracking technology enables us to identify dodgy activity: suspicious accounts, fake feedback, and inappropriate content. It’s our job to make sure that MyBuilder stays safe and reliable for everyone. We are the investigators and protectors of the site; each member of the Trade Quality team employs exceptional attention to detail to monitor the use of the site and the feedback system.

Quality requires teamwork

Our team centres around creating, delivering, and maintaining quality. To do this, we need everyone on the team working together. We respect and value each other’s opinions, share insights, solve problems and make sure our standards are being upheld. This means that while we trust each other to work independently, many of our toughest decisions are made after careful consideration and thought-provoking discussion together as a group. Quality cannot be done in isolation.

Aided by technology

In order for us to do our job well, we need the best technology to support us. We work closely with ourbrilliant team of software developers他们让MyBuilder不分昼夜地完美运行。技术团队不仅创建了帮助我们的用户发布工作和找工作的关键功能，而且还创建和维护了帮助我们完成工作的工具。

With the help of tech, we upped our quality game this year by building a unique system for evaluating trade knowledge and expertise across all of our trade categories. We regularly update these evaluations to ensure only the very best tradespeople can join and continue to use our site. Our tech team also built sophisticated monitoring tools that allow us to easily find fake feedback or detect suspicious activity on the site. It’s a core part of our job to work with tech and help develop these tools.

We’re a fun-loving bunch

While we take service seriously, we’re a friendly, affable, and diverse team. We love what we do, debate decisions on a daily basis, and enjoy a pint after work. And just like ourCustomer Servicecolleagues, passion, personality, and a solid work ethic trump qualifications every time. Robots need not apply.